If the Irish government introduce official travel restrictions within Ireland, which would mean that a guest could not travel to stay in their holiday accommodation, our Special Covid 19 Amendment Policy will apply to direct bookings. Our standard booking terms and conditions apply to all other bookings. 

 

Special Covid19 Amendment Policy

Our Special COVID-19 Amendment Policy will cover the following:

  • All bookings that become affected by OFFICIAL localised/county/national travel restrictions within Ireland, which would restrict the guest travelling to the holiday accommodation. 

Any bookings outside of the special amendment policy fall under our standard booking terms and conditions.

This link will take you to our Special Covid-19 Amendment Policy  – https://www.loveconnemaracottages.com/special-covid19-amendment-policy/

Standard Booking Terms & Conditions

Where our standard terms and conditions apply, the following cancellation policy is applicable.

In the event that you have to cancel your reservation for any reason, the cancellation charges will be as follows. If the cancellation takes place between:

0 – 13 days before arrival 100% of the total rental amount will be forfeited by the customer.
14 – 27 days before arrival 75% of the total rental amount will be forfeited by the customer.
28 – 55 days before arrival 60% of the total rental amount will be forfeited by the customer.
56 days or more before arrival the deposit will be forfeited by the customer.

Our Standard Terms & Conditions: https://www.loveconnemaracottages.com/booking-terms-conditions/

Travel Insurance – If you have to cancel your holiday and you have travel insurance, please speak to your insurance provider. If we can assist you with cancellation confirmation letters, please let us know.

Property Owners – Please understand that we are working closely with our Property Owners to facilitate our guest’s requests.

 

FAQ’s

I am concerned about travelling. Can I amend my booking?

We understand our customers concerns and it is important to us that we offer support and reassurance to our customers during this time. Our Special Covid-19 Amendment Policy can be viewed here  –  SPECIAL COVID-19 AMENDMENT POLICY

Where can I find official information about travel to and from Ireland?

The most up to date information and travel advisory can be found at the website of the Department of Foreign Affairs – https://www.dfa.ie/

What happens if a warning is issued against travel in Ireland for my holiday dates?

If official travel restrictions are in place in Ireland, our team will be in direct contact with our customers to discuss their options.

Will I receive a refund if I want to cancel my holiday?

We are not currently offering refunds. Any bookings that are not covered by the Special Covid-19 Amendment Policy, falls under our Standard Booking Terms & Conditions.

Will I receive a refund if I need to self-isolate at home before I am due to go on holiday?

No. If you have travel insurance, please speak to your insurance provider. If you do not have travel insurance, we may, in certain circumstances be able to offer you a date amendment.

What happens if I  test positive whilst I am staying in a holiday property?

We recommend that you review the up to date guidance on isolation from the HSE – https://www2.hse.ie/conditions/coronavirus/coronavirus.html. Please call our Customer Care team at +353 95 30620.

I am travelling from overseas, what are my options?

These FAQ’s, the Special Covid-19 Amendment Policy, and our Standard Booking Terms and Conditions apply to both domestic and overseas visitors.