Here at Love Connemara Cottages, we are continuously monitoring the situation regarding COVID-19. We understand our customers concerns and it is important to us that we offer support and reassurance to our customers during this time. We recognize that customers may need to alter their holiday plans and we will work closely with our holiday property owners to facilitate alterations to holiday dates.
Special COVID-19 Amendment Policy
Where the Irish government introduce official travel restrictions in Ireland, which would mean that a guest could not travel to stay in their holiday accommodation, our Special Covid 19 Amendment Policy will apply.
Our Special COVID-19 Amendment Policy will cover the following:
- All direct bookings that become affected by OFFICIAL localised/county/national travel restrictions within Ireland, which would restrict the guest travelling to the holiday accommodation.
Any bookings outside of the special amendment policy fall under our standard booking terms and conditions.
We have the following options available to guests.
Amend your booking to future dates
- Where your future dates are available, and the property owners agree to the change, customers will be able to change the date of their booking without being charged any administration fees.
- The future dates must be confirmed prior to the current booking being cancelled.
- Any increase in the cost of the holiday will be charged to the customer.
- Once a booking has been amended to new dates, it is deemed to be a new booking, and the original booking is deemed to be cancelled. Our standard terms and conditions will apply to the new booking.
- If a change of dates is being requested by a customer due to Covid-19 related circumstances (eg. cancelled flights), at least 6 weeks notice needs to be given to Love Connemara Cottages. The only exception to this is if official government restrictions are imposed in Ireland within 6 weeks of your arrival date.
Choose a credit voucher.
- The credit voucher will be for the value of the rental amount paid.
- The credit voucher will be valid for a holiday taken within one year of the date of issue of the voucher.
- The credit voucher must be used at the time of placing a new booking and will be discounted from the total booking amount. It will deduct from the balance payment on the booking.
- Once a credit voucher is issued to a guest, the original booking is deemed to be cancelled. Our standard terms and conditions will apply to the new booking.
For bookings placed in Booking.com: We can only offer a date amendment. Please select and request your new dates in Booking.com.
For bookings placed in AirBnb: We can only offer a date amendment. Please select and request your new dates in AirBnb.
We will continue to follow advice from the Irish Government and the Department of Foreign Affairs (DFA) and we will update this policy as necessary in line with official guidelines.
7th December 2020